Privacy Policy

1 Who We Are

RMA Global Solutions is a CRM and reputation management software provider based in Ballymena, Antrim, United Kingdom. We provide all-in-one business tools to help local businesses grow, manage customer relationships, and automate their operations.

2 Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, and phone number when you fill in a form or book a demo
• Business information — your business name, type, and location if you sign up for our services
• Usage data — information about how you use our website, including pages visited and time spent
• Communication data — messages you send us via email, webchat, or contact forms
• Payment information — billing details processed securely through our payment provider (we do not store your full card details)

3 How We Use Your Information

We use your personal information to:

• Provide and manage our software and services
• Respond to your enquiries and support requests
• Send you service updates, invoices, and important account information
• Improve our website and services based on how they are used
• Send marketing communications where you have given consent (you can opt out at any time)
• Comply with our legal obligations under UK law

4 Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal grounds:

• Contract — to fulfil our service agreement with you
• Legitimate interests — to improve our services and communicate with you
• Consent — for marketing emails, which you can withdraw at any time
• Legal obligation — to comply with applicable UK law

5 Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to show relevant content and advertising

6 Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Trusted service providers who help us operate our platform (e.g. payment processors, email delivery services)
• Legal authorities if required by law

All third-party providers we work with are required to handle your data securely and in accordance with UK data protection law.

7 Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. If you close your account, we will delete or anonymise your data within 90 days, unless we are required by law to retain it longer.

8 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests or for marketing
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of your rights, please contact us at [email protected]. We will respond within 30 days.

9 Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us: